Tag: Customer Success
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S1E11 – Customer-led growth: How to get started with Katya Ryabova
As a SaaS founder, it is crucial to understand how to get customer insight and leverage them for the growth of your Saas business. In today’s episode, our guest is Katya Ryabova. Katya enlightens us on Customer-led Growth strategy and its place in a SaaS company. As a researcher and consultant, Katya advised over a…
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S1E2 – Customer Success: The Importance and Best Practices With Mike Dry
In today’s episode, we talk about Customer Success. If done right, it helps you gain more revenue from your clients and help keep them longer. Ideally, you will achieve this without increasing the overhead of your company. My guest today, Mike Dry, is an expert on this subject. He is the senior director of customer…
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What Is NPS (Net Promoter Score)? Everything you need to know.
Discover the benefits of using NPS to measure customer loyalty and satisfaction. How to use it effectively, tips on measuring and improving it.
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How to implement customer success from scratch in your SaaS?
In this episode Jacky and Daniel meet with Joran Hofman, CEO of Reditus, exploring the topic of:– What is the difference between customer success, sales, customer support and community manager – How to understand that your company needs a customer success team – How to motivate your customers to keep in touch with your company and…